FAQ

High Class Design

Discover premium diamond, gold, and silver jewelry at Scent & Sparkle Shop, your top destination for exquisite pieces. Explore our wide range of diamond engagement rings, eternity rings, bands, earrings, bracelets, pendants, and bangles—crafted for elegance and quality.

For All Occasions

Discover our stunning gold chain collection, featuring classic curb, figaro, rope, and delicate box chains. Perfect for bold statement pieces or subtle everyday wear, designed for men and women. Shop now!
Frequently Asked Question
How long does it take to ship orders?
Usually, Our gold and silver collections are in stock and ship within 1-2 business days. Orders placed before 1 PM EDT ship the next business day; those after 1 PM ship on the second business day. Diamond items, crafted to order, take longer—check the diamond product page for specific shipping timelines.
How do I track my order?

You will recieve an email with the tracking number when your order ships.

Warranties

Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

  • All items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.
  • Scent and Sparkle Shop disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.
  • Our warranty is valid only in the USA.
Returns

All returned items must be unworn and undamaged, in the original box, and include any original certificates where applicable.
Items showing signs of wear, damage, or alteration will not be refundable.

Is 925 stamped on all sterling silver items?

Yes all of our sterling silver items are stamped with 925 as required by the law.

How often do you change your collection?

Our collection stays fresh and current and therefore keep updating products periodically.

Do your prices change?

Prices do change with market fluctuations. All prices on the site are reflective of current prices.

Are your diamond weights exact?

Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Richard Cannon Jewelry complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

Shipping Information

USPS 1st Class Mail With Signature:$12.50
USPS Priority Mail With Signature: $16.50
UPS Ground: $14
UPS 2nd Day: $20
UPS Overnight: $40

Customer Support

For questions on any of our products, special requests, order status or general questions, please feel free to contact us any time and we will be happy to assist you.

CS@ScentandSparkleShop.com

Privacy Policy

We request personal information to:

  • Process an order
  • Verify your identity for payment authorization
  • Contact you regarding your order status
  • Ship your order to you
  • Send you news from Richard Cannon Jewelry (if you request)
  • Generate anonymous statistics
  • Provide you with an excellent shopping experience